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Politique d’expédition
Shipping Overview
This Shipping Policy explains the shipping and delivery terms applicable to orders placed through wehilion.shop.
For delivery, tracking, or shipping-related questions, contact:
Free Standard Shipping
All orders placed through wehilion.shop qualify for free standard shipping.
The standard shipping charge is:
FREE
No standard delivery fee is added to an order using our standard shipping service.
Standard Delivery Period
Our standard delivery period is:
15–20 days
This is the delivery period applicable to our standard shipping service unless a different delivery period is expressly communicated and agreed for a particular order.
French consumer rules require a seller to clearly communicate the date or period by which it undertakes to deliver the goods before the contract is concluded.
Order Processing
After an order is placed, it may undergo payment verification, inventory confirmation, fraud-prevention review, preparation, packaging, and carrier handover.
Customers may receive an electronic order confirmation after successful order submission.
Tracking
Where tracking is available, tracking information may be provided after the order has entered shipment.
Tracking events are supplied by carriers and may occasionally take time to update.
A temporary absence of new scans does not necessarily mean that a package has been lost.
Delivery Address
Customers must provide a complete and accurate shipping address.
Before placing an order, please verify the recipient name, street address, apartment or unit details, city, postal code, country, and relevant contact information.
If you discover an address error, contact:
We will attempt to correct the information where operationally possible.
Address changes cannot be guaranteed after fulfilment or shipment has begun.
Delivery Delays
We intend to deliver orders within the stated 15–20 day delivery period.
Delays may nevertheless occur because of exceptional circumstances such as severe weather, transportation interruptions, carrier congestion, public holidays, security procedures, customs processing where applicable, natural disasters, labour disruptions, or other events outside normal operational control.
Nothing in this section removes statutory remedies available to consumers for late delivery.
Late Delivery Rights
If an order is not delivered within the agreed delivery period, please contact us.
French consumer rules provide remedies for failure to deliver within the agreed period. Depending on the circumstances, the consumer may require delivery within an additional reasonable period and may subsequently terminate the contract if delivery still does not occur; immediate termination can be available in certain circumstances where timely delivery was essential or the seller refuses to deliver.
Where a contract is lawfully terminated for non-delivery, applicable refunds will be processed according to mandatory law.
Lost Packages
If a package appears to be lost in transit, contact:
We may investigate the shipment with the carrier before determining the appropriate remedy.
Where the package is confirmed lost before successful delivery, we will provide the remedy required by applicable law.
Tracking Shows Delivered but Package Is Missing
If tracking states that a package has been delivered but you cannot locate it, please check the delivery location, mailbox, reception area, household members, secure delivery locations, and available carrier notices.
If the parcel remains missing, contact customer service so that the delivery can be investigated.
Damaged Packages
If your package arrives visibly damaged, retain the product and packaging and contact:
Where possible, provide photographs showing:
The damaged package;
The shipping label;
The product;
And the damaged area.
Confirmed product damage will be addressed under our Return and Refund Policy and applicable statutory guarantees.
Incorrect Products
If you receive an item different from the one ordered, contact customer service promptly.
Where the error is confirmed, an appropriate remedy will be provided.
Missing Items
Orders containing multiple products may occasionally be delivered in separate packages.
If an item appears to be missing, first check whether separate tracking information has been provided.
If no additional shipment exists, contact:
Split Shipments
A single order may occasionally be shipped in multiple parcels.
Separate parcels may have different tracking numbers and may arrive on different days.
Customers will not be charged an additional standard shipping fee because standard shipping is free.
Failed Delivery
Delivery may fail because of an incomplete or inaccurate address, an inaccessible delivery location, repeated unsuccessful delivery attempts, or failure to collect a parcel from an authorized pickup point.
If a package is returned because of a delivery problem, contact us to discuss available options.
Unclaimed Deliveries
Customers should monitor available tracking information and collect packages from designated collection points within the period provided by the carrier.
If a parcel is returned because it was not collected, the situation will be reviewed according to the circumstances and applicable law.
Refused Packages
Refusing delivery alone does not necessarily constitute a valid withdrawal declaration.
French official guidance states that merely returning or refusing a parcel is not sufficient by itself to communicate withdrawal; the consumer should make an unambiguous withdrawal declaration.
Customers wishing to withdraw should therefore use the appropriate online withdrawal function or contact:
Customs, Taxes, and Duties
Free standard shipping means that we do not charge customers our standard carrier shipping fee.
Where taxes, customs duties, or other government-imposed amounts legally apply, their treatment will depend on the applicable transaction and checkout arrangements.
Any amount collected by wehilion.shop will be handled according to applicable disclosure requirements.
Order Changes
If you need to change an order, contact customer service as soon as possible.
Changes cannot be guaranteed after fulfilment begins.
Cancellation Before Shipment
We will make reasonable efforts to process cancellation requests submitted before shipment.
Where cancellation is no longer technically possible, eligible customers may exercise applicable withdrawal rights after delivery.
Risk During Delivery
Responsibility and risk relating to consumer deliveries will be determined according to applicable mandatory law.
Nothing in this Shipping Policy transfers delivery risk to a consumer earlier than the law permits.
Returns
Return shipping procedures are described in our Return and Refund Policy.
For ordinary change-of-mind withdrawal, direct return shipping costs are borne by the consumer as disclosed in that policy. For legally non-conforming goods, applicable statutory rules govern responsibility for necessary return expenses.
Policy Changes
We may update this Shipping Policy to reflect changes in delivery methods, service providers, business practices, or applicable requirements.
Changes will not improperly alter rights arising from orders already concluded.
Contact
For delivery, tracking, delayed shipment, missing parcel, damaged parcel, or shipping-address enquiries:
wehilion.shop
Email: info@wehilion.shop
Standard Shipping: FREE on all orders
Standard Delivery Period: 15–20 days
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