Conditions d’utilisation

Overview

These Terms of Service govern access to and use of wehilion.shop, including purchases made through our online store.

Throughout these Terms, "we," "us," and "our" refer to the operator of wehilion.shop.

By accessing or using the website or placing an order, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms excludes or limits mandatory consumer protections available under French or European Union law.

Use of Our Online Store

You may use the website only for lawful purposes.

You must not use wehilion.shop to commit fraud, impersonate another person, interfere with website functionality, gain unauthorized access to computer systems, transmit malicious code, infringe intellectual-property rights, use unauthorized payment details, or engage in unlawful activity.

Product Information

We make reasonable efforts to provide clear and accurate descriptions of the essential characteristics of products offered through our store.

Product information may include photographs, measurements, materials, specifications, colours, compatibility information, care instructions, and other relevant characteristics.

Customers should review the applicable product description before purchasing.

Minor visual differences caused by photography, lighting, screen settings, or reasonable production variations do not necessarily constitute a product defect.

Mandatory conformity rights remain unaffected.

Prices

Prices are those displayed through the website at the time an order is submitted.

Applicable taxes and mandatory charges will be handled according to checkout information and applicable law.

French rules require professional sellers to provide consumers with price and other specified pre-contract information before a distance contract is concluded.

Orders

Submitting an order constitutes an offer to purchase the products shown in the order.

Orders may be subject to product availability, payment authorization, shipping restrictions, security checks, and fraud-prevention procedures.

Where permitted by law, we may reject or cancel an order for legitimate reasons, including product unavailability, failed payment authorization, suspected fraud, technical error, or inability to fulfil the order.

If we cancel an order after payment has been collected and no goods are supplied, the relevant amount will be refunded.

Payment

Customers must provide a valid and authorized payment method.

Payment processing may be performed through Shopify-supported services or other authorized payment processors.

Delivery

All orders receive:

Free Standard Shipping

Our standard delivery period is:

15–20 days

French ecommerce rules require the seller to communicate a delivery date or period before the contract and to deliver within the committed period.

Detailed delivery terms are provided in our Shipping Policy.

Delivery Address

Customers are responsible for entering a complete and accurate delivery address during checkout.

If you discover an error after placing an order, contact:

info@wehilion.shop

We will attempt to amend the information where operationally possible, but changes cannot be guaranteed once processing or shipment has begun.

Statutory Right of Withdrawal

Consumers purchasing eligible goods remotely generally have at least 14 days following receipt of the goods to exercise the statutory right of withdrawal without providing a reason.

The conditions, procedures, exclusions, and refund rules are described in our Return and Refund Policy.

Online Withdrawal Function

For qualifying online distance contracts, the customer must also have access to the legally required electronic withdrawal function.

French official business guidance states that, from June 19, 2026, professionals concluding contracts remotely through an online interface must allow consumers to exercise withdrawal directly online.

Legal Guarantee of Conformity

Products supplied to consumers remain subject to applicable mandatory statutory guarantees.

In France, the legal guarantee of conformity generally allows consumers to act regarding qualifying defects appearing within two years after delivery.

These statutory rights operate independently of any voluntary store warranty or return policy.

Returns and Refunds

Returns, refunds, defective goods, incorrect goods, cancellations, and withdrawal requests are handled according to our Return and Refund Policy and applicable mandatory law.

Intellectual Property

Unless otherwise stated, original text, branding, graphics, page layouts, design elements, photographs owned by us, and other original content appearing on wehilion.shop are owned by or licensed to the relevant rights holder.

You may access the website for ordinary shopping and personal use.

Unauthorized reproduction, republication, commercial exploitation, copying, distribution, modification, or systematic extraction of protected content is prohibited except where permitted by law.

Third-party trademarks and intellectual property remain the property of their respective owners.

Customer-Submitted Content

If you submit reviews, comments, images, feedback, suggestions, or other materials, you are responsible for ensuring that you have the right to submit them.

Submitted materials must not be unlawful, fraudulent, defamatory, threatening, malicious, infringing, or deliberately misleading.

To the extent permitted by law, you grant us the rights reasonably necessary to store, display, moderate, and use submitted content in connection with our services.

Fraud Prevention

We may perform reasonable fraud-prevention and security checks.

Where an order presents unusual risk indicators, additional verification may be requested.

Fraud-prevention procedures will not be used to unlawfully prevent customers from exercising mandatory consumer rights.

Third-Party Services

Our store may rely on Shopify, payment providers, analytics providers, logistics providers, and other third-party technology or service providers.

Third-party services may be subject to their own terms and privacy practices.

Website Availability

We aim to keep wehilion.shop operational.

However, temporary interruptions may occur because of maintenance, technical problems, cybersecurity events, internet disruptions, third-party service outages, or other circumstances outside reasonable operational control.

Errors and Corrections

Website content may occasionally contain typographical, technical, or administrative errors.

We may correct errors where permitted by law.

Nothing in this clause allows us to avoid liability for unlawful misleading commercial practices or to remove mandatory consumer rights.

Limitation of Liability

Any limitation or exclusion of liability contained in these Terms applies only to the extent permitted by applicable law.

Nothing in these Terms excludes liability or remedies that cannot legally be excluded.

Privacy

Personal data is handled in accordance with our Privacy Policy and applicable data-protection requirements.

Governing Law

Where we sell products to consumers located in France, mandatory French and European Union consumer protections apply where legally applicable.

No contractual choice-of-law provision is intended to deprive a consumer of mandatory protections that would otherwise apply.

Consumer Complaints

If you have a problem with an order, contact:

info@wehilion.shop

Please provide your order number and a clear explanation of the issue so that we can attempt to resolve the matter directly.

Consumer Mediation

French professionals must provide consumers access to an approved consumer mediation scheme and publish the name and contact details of the mediator they actually use on their website and consumer terms.

No mediator is named here because no verified mediator for the legal operator of wehilion.shop was supplied. A mediator should not be invented.

Severability

If a provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Changes to These Terms

We may revise these Terms to reflect changes in our services, business practices, technology, or applicable requirements.

Revisions will not improperly remove rights relating to transactions already completed.

Contact Information

Questions regarding these Terms may be sent to:

wehilion.shop
Email: info@wehilion.shop